An oral or written request for information on benefit changes is classified as what?

When referring to an "oral or written request for information on benefit changes," it is classified as an Inquiry. This terminology is utilized within the context of member communications to distinguish between different types of member interactions. An Inquiry specifically indicates that the individual is seeking information or clarification about their benefits or any changes to those benefits, rather than lodging a complaint or seeking resolution for a specific problem.

Inquiries are typically straightforward requests that can lead to helpful information for the member without any underlying dispute or dissatisfaction. This is crucial for healthcare organizations to categorize communications effectively, ensuring timely and relevant responses to members' needs regarding their benefits.