Can brokers/agents submit an application on behalf of a beneficiary using their Personalized URL (PURL)?

Submitting an application on behalf of a beneficiary using a Personalized URL (PURL) is not allowed because PURLs are designed to ensure that the beneficiary themselves engages with the application process. This safeguards the integrity of the application by preserving the direct interaction and involvement of the beneficiary, allowing them to accurately provide their information and make informed decisions about their healthcare coverage. The process is intended to uphold privacy and security standards while ensuring that the beneficiary is fully aware of their choices and implications.

While some alternatives may suggest various conditions or exceptions, the principle remains that the application needs to be a personal undertaking, reinforcing the importance of beneficiary autonomy in healthcare decision-making.