To ensure timely resources throughout the onboarding journey, which of the following should you confirm you have in your systems?

Ensuring timely resources throughout the onboarding journey relies on effective communication channels. Having both a mobile phone number and an email address is crucial for several reasons.

A mobile phone number allows for real-time communication, enabling immediate alerts or notifications about new updates, important deadlines, or required actions. SMS and mobile app notifications can ensure that users receive critical information promptly, facilitating a smoother onboarding experience.

An email address serves as a standard communication method for sharing detailed resources, documentation, and links that may need to be referenced multiple times throughout the onboarding process. It also provides a formal channel for sending more comprehensive information, including welcome packages or policy documents.

By confirming both mobile phone numbers and email addresses in your systems, you set up a robust communication framework that allows for flexibility in how information is delivered and ensures that all relevant resources are disseminated efficiently. This dual-channel approach is vital in accommodating different preferences and increasing the likelihood that individuals receive and engage with the necessary information during onboarding.