What is a valid exception to the 48-hour rule for Scope of Appointments (SOA)?

A beneficiary-initiated unscheduled meeting is a valid exception to the 48-hour rule for Scope of Appointments (SOA) because this scenario allows beneficiaries the flexibility to engage with brokers as needed. The key aspect here is that it is the beneficiary who initiates the contact. This ensures that they can seek out assistance or information regarding their healthcare options whenever they feel the need to do so, without being restricted by the predetermined scheduling rules that typically apply in other circumstances.

The 48-hour rule generally exists to provide beneficiaries with adequate time to prepare for meetings and ensure that they have all necessary information available. When the initiative comes from the beneficiary, it reflects their urgent need for information or assistance, which justifies the exception to the rule.