When an agent self-reports a compliance issue in good faith, this can be considered:

When an agent self-reports a compliance issue in good faith, it can be seen as a mitigating factor to disciplinary action. This is because self-reporting demonstrates a proactive approach to compliance and a commitment to ethical conduct. By voluntarily disclosing a potential issue, the agent is taking responsibility for their actions and contributes to maintaining the integrity of the organization. This act of good faith can reflect positively on the agent and may lead to considerations for leniency or reduced penalties in any subsequent disciplinary processes. The context of compliance encourages a culture where individuals feel empowered to come forward with issues, fostering accountability and transparency.